, the shopper help as a service firm with 23,000 prospects, raised $31 million in Collection D funding at this time in a spherical led by Tiger World Administration, with Accel Companions and Google Capital additionally contributing.
The funding is critical, particularly given its complete thus far was $44 million and the very best quantity the corporate had acquired in any earlier spherical was $7 million final November led by Accel Companions.
Buyer-support points are available in via a wide range of channels, together with telephone, net, e mail and chat, as nicely social channels, amongst others. Freshdesk helps handle and prioritize the issues and distribute them to reps.
One of many methods the corporate tries to interact customer-support reps is by gamifying their purposes. They provide rewards for resolving essentially the most tickets or for the rep who has the very best first-call decision in a month.
What’s extra, Freshdesk has built-in integration with various packages reminiscent of Salesforce.com, Basecamp, Fixed Contact and plenty of others, so as to combine Freshdesk straight into the workflow of those different packages.
One of many causes VCs are taking discover, says CEO Girish Mathrubootham, is that they’ve grown dramatically over the past two quarters, touchdown over 10,000 new prospects throughout that point. He additionally says it helps that they launched in January that gives the identical sort of service as Freshdesk however that’s geared toward in-house IT help.
Mathrubootham instructed me that the corporate has plans for extra merchandise sooner or later, and he believes the truth that they’re experiencing progress and aren’t a one-trick pony actually helps from a funding standpoint.
Freshdesk is in a crowded market with some huge competitors, together with , which after elevating greater than $85 million in money. Salesforce has a stake on this house as nicely with its product, however Mathrubootham says there’s loads of room for competitors. He is aware of they aren’t alone, however says it’s an enormous market and so they can all discover their place.
Freshdesk prospects embody Hugo Boss, The Atlantic and UNICEF.